Customer Service Hours
A customer service representative is available to answer your questions Monday - Friday 9:00-6:00 EST, by calling 1.866.OUTVITE (688.8483) . You may email your questions to us 24 hours a day at CustomerService@OutVite.com.
How to contact us.
Phone: 1.866.OUTVITE (688.8483) Monday - Friday, 9am-6pm EST
I forgot my password.
Just login and click on e-mail password. We will email your password to you right away.
How do I check the status of my order?
We will send you an email confirming your order when it's submitted and again when it is shipped.
What is your return policy?
OutVite takes great pride in providing the very best in quality and service. If you are dissatisfied for any reason, please let us know. We will gladly do everything we can to make it right. Just contact a customer service representative at 1.866.OUTVITE (688.8483) or email us at CustomerService@OutVite.com within seven days.
When will I receive my order?
Most orders are completed and shipped within five days of receiving them. Allow a few extra days for special orders. The shipping method you choose will determine how long it will take in transit. You will receive an email confirming your order and a second email notifying you that it has been shipped.
Oops! I need to make changes to my order.
Q. I just emailed my order and I found a mistake. What should I do?
A. CheckMate enables us to send your order to the printer's presses immediately. If the printer is busy, you may have a little time to stop the order. If you find a mistake, email us immediately at ChangeOrder@OutVite.com. We will attempt to notify the printer before their work is completed. You will be responsible, however, if it cannot be stopped in time. So, please check your order carefully before you submit it. We will notify you as to the outcome.
Q. I need more than I ordered.
A. Email us immediately if you discover that you need to increase the quantity. We will try to catch the order before it has been printed. The price for an additional 25 is always a better value than a new order for 25. If you are close to your guest count, you may consider ordering an extra twenty-five in case of mistakes or last minute additions. If the order cannot be stopped before it is printed, you will be charged at the new order price. We will notify you to let you know whether the order was stopped in time or not.
Q. I want to add another accessory to my order.
A. Adding an accessory can always be treated as a separate order. There is no additional fee for adding items.
Privacy and security issues
OutVite uses a secure server with SSL (Secure Socket layer) technology to protect the security of your order information. SSL encrypts your personal information so that it cannot be decoded by anyone other than OutVite. OutVite is certified by DigiCert.